First, try changing the cartridges to make sure the problem is with the appliance and not the cartridge. Next turn the ‘on/off’ switch to ‘on' and let the gas flow for 2 minutes before hitting the start button, this will purge the appliance and often corrects the problem.
If your ThermaCELL is still not functioning correctly after trying the above, please print this Return Form and send the appliance to the address below with a copy of the completed Return Form."
The Schawbel Corporation
Returns Dept.
26 Crosby Drive
Bedford, MA 01730
Please send the appliance only. Do not send cartridges or mats. Please be sure to include your return address.
We stand behind our products and we are happy to repair or replace any malfunctioning Thermacell appliance while it is still under warranty.
How does ThermaCELL work?
Please refer to the "How Does It Work" section of our website.
I followed the directions for starting the unit; it got hot, but it did not keep the mosquitoes away from me.
Check to be sure that the pad has blue color left. If not, replace the pad with a fresh one. If the wind is blowing, place the unit so that the wind blows over it first, then the area you want to protect. That way, the wind will carry the repellent to where you want it.
Can I stop and start the unit or do I have to use it all at once?
Please refer to the "How Is It Powered" section of our website.
Can I stop and start the unit or do I have to use it all at once?
You can turn the unit on and off at will. Please remember to allow 10-15 minutes for ThermaCELL to reach maximum effectiveness. You can use a mat until it turns completely white.
How do I know my ThermaCELL is working?
You can tell your ThermaCELL is working by checking the indicator light at the top of the unit. The light glows when the unit is on.
My ThermaCELL Mosquito Repellent is not working correctly at higher elevations.
Unfortunately, Thermacell repellents will not work well at higher elevations. We find that units become difficult to start and run at altitudes above 4,500 ft. (above sea level). The lower air density causes the problem. If you are having trouble using your Thermacell above this elevation it is probably not a defective appliance it is just a limitation of our product at high elevations.
If you are not happy with this limitation and have no use for your Thermacell at lower elevations we will refund your purchase price. We want our customers to be completely satisfied with their Thermacell purchases. Please e-mail us at customerservice@thermacell.net or call us toll-free at 1-866-753-3837 if you would like to return your Thermacell or if you have any questions.
When I installed a new mat, I noticed the bottom of the old mat was a dark brown color, almost as if it had burned. Should I be concerned?
Not at all. Under normal circumstances, a spent mat will be almost white on top and dark brown on the bottom.
My ThermaCELL Mosquito Repellent worked for a while, then stopped.
The fuel supply may be empty. Look at the fuel gauge on the bottom side of the unit. Turn the unit off, replace the cartridge, and start it as shown in the directions.
More Helpful Hints:
- For best results, allow 10 to 30 minutes, depending upon area, for product to take effect. This product works well in outdoor areas where there is minimal air movement, such as decks, porches, patios, and yards.
- In breezy weather, place the ThermaCELL Mosquito Repellent so the repellent is carried by the wind to protect your outdoor area. (Place unit upwind of your location.)
- In normal operation a small amount of smoke may be visible coming from the pad.
- Appliance and mat effectiveness may be diminished if exposed to rain.
- The underside of the mat may turn brown over time. This is normal.
- Use one device per each 225 square feet (an area 15' x 15') or 15 feet in diameter. Use more devices in larger areas.
- To clear unit, simply wipe down with a damp rag. Never submerge in water or cleaning solution.
- For best coverage in still air, place unit close to the ground. This allows repellent to spread over maximum area.
- Do not expose appliance
or mats to rain.
When should I turn my ThermaCELL on?
ThermaCELL will take 10-15 minutes to reach maximum effectiveness. Plan accordingly.
Can I buy cartridges (or mats) separately?
You can buy cartridges at www.thermacell.com The same ThermaCELL cartridges that are used in your ThermaCELL Mosquito Repellent are also used in ThermaCELL Hair Care products. You can buy ThermaCELL cartridges in a two-pack or bulk 12 pack on the web site. You can purchase mats separately by calling us toll free at 1-866-753-3837.
Does ThermaCELL work on all kinds of mosquitoes?
Yes. While ThermaCELL has not been tested on every species of mosquito it has been extensively tested on a large variety of species (including the most aggressive and prone to bite varieties). We have yet to find a kind of mosquito that ThermaCELL is not effective against.
How often do I have to change ThermaCELL mats?
The repellent mats need to be changed when they turn white. Each mat lasts 3-4 hours of continuous use.
How often do I have to change ThermaCELL cartridges?
The cartridges will last between 9-12 hours of continuous use and should be changed when empty.
How long after I order should I expect to receive my ThermaCELL?
We ship out all orders received by 2 p.m. on the same day; otherwise we will ship the next business day. Usually you will receive your goods within 3-4 business days of ordering.
Is ThermaCELL available in Canada?
Yes, Thermacell is now available in Canada. Please visit our Canadian Store Locator here http://www.mosquitorepellent.com/international_canada.asp
Why can't you ship to Hawaii or Alaska?
We ship all our products via U.P.S. Ground service. The cost of shipping butane products by air is prohibitively expensive. Unfortunately this means we cannot ship directly to Hawaii or Alaska. However you should be able to find ThermaCELL products at a variety of local retailers in these two states. In addition you can contact our Alaskan Distributor at:
6th Ave Outfitters
1-800-276-0233
520 W. 6th Ave.
Anchorage, AK 99501
You can contact our Hawaiian Distributors at:
| Gaspro Hilo
525 Kalanianiole St.
Hilo, HI. 96720
808-935-3341
Gaspro Maui
365 Hanakai St. Kahalui
Maui 96732
808-877-0056
Gaspro Kamuela
64-1067 Mamalahoa Hwy.
Kamuela, HI 96743
808-885-8636
Gaspro Honolulu
2305
Kamehameha Hwy.
Honolulu, HI 96820
808-842-2130 |
Gaspro Kona
73-5620 Kauhola St.
Kona, HI 96740
808-329-7393
Gaspro Waipahu
94-133 Leokane St.
Waipahu, HI. 96797
808-671-5435
Garett Yokoyama
Tim Bailey & Assoc.
98-484 Kipaepae St.
Aiea, HI. 96701
808-372-2927
Fax: 808-487-2851 |
At what stores can I find ThermaCELL Mosquito Products and ThermaCELL Mosquito Refills?
Please refer to the ' where to buy' section of the site for specific store locations in your area.
